Privacy Policy

Summary of Key Points

This summary provides key points from our Privacy Notice. Use the links below or the table of contents to review the complete sections.

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. Learn more about the information we collect.

Do we process any sensitive personal information? Some information may be considered "special" or "sensitive" in certain jurisdictions, for example racial or ethnic origins, sexual orientation, and religious beliefs. We do not process sensitive personal information.

Do we collect any information from third parties? We do not collect any information from third parties.

How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, prevent security incidents and fraud, and comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. Learn more about how we process your information.

In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties. Learn more about when and with whom we share your information.

How do we keep your information safe? We have organizational and technical processes and procedures designed to protect your personal information. However, no electronic transmission or storage technology is guaranteed to be 100% secure. Learn more about how we keep your information safe.

What are your rights? Depending on where you are located, applicable privacy law may provide rights regarding your personal information. Learn more about your privacy rights.

How do you exercise your rights? The easiest way is to submit a data subject access request or contact us. We will consider and act upon requests in accordance with applicable data protection laws.

1. What Information Do We Collect?

Personal information you disclose to us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide when you register for the Services, express an interest in obtaining information about us or our products and Services, participate in activities on the Services, or otherwise contact us.

Personal Information Provided by You. The information we collect depends on the context of your interactions, your choices, and the products and features you use. It may include:

• Names
• Phone numbers
• Email addresses
• Contact preferences

Sensitive Information. We do not process sensitive information.

Application Data. If you use our application(s), we may also collect the following if you provide access or permission:

Mobile Device Data. We automatically collect device information such as mobile device ID, model and manufacturer; operating system, version and system configuration; device and application identification numbers; browser type and version; hardware model; Internet service provider and/or mobile carrier; and IP address or proxy server. We may also collect information about the associated phone network, mobile platform, device type and unique device ID, and application features accessed.

Push Notifications. We may request permission to send notifications regarding your account or application features. You may opt out in your device settings.

This information is primarily needed to maintain application security and operation, troubleshoot issues, and support internal analytics and reporting. Information you provide must be true, complete, and accurate, and you must notify us of changes.

Information automatically collected

In Short: Some information—such as your IP address and browser or device characteristics—is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use, or navigate the Services. It does not reveal your specific identity but may include IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, usage timing and patterns, and other technical information. It is primarily needed for security, operation, analytics, and reporting.

Like many businesses, we collect information through cookies and similar technologies.

Device Data. Depending on the device, this may include IP address or proxy server, device and application IDs, location, browser type, hardware model, Internet service provider or mobile carrier, operating system, and system configuration.

Location Data. We collect precise or imprecise device location depending on your device and settings. We may use GPS and other technologies, including IP-based geolocation. You can refuse access or disable Location in device settings, but some Services may not function.

Google API

Our use of information received from Google APIs will adhere to the Google API Services User Data Policy, including its Limited Use requirements.

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2. How Do We Process Your Information?

In Short: We process information to provide, improve, and administer our Services, communicate with you, prevent security incidents and fraud, and comply with law. Other purposes require your prior explicit consent.

• Account creation and authentication. To create and log in to accounts and keep them operational.
• Delivery of Services. To provide requested Services.
• User-to-user communications. If you use offerings that permit communication with another user.
• Vital interests. When necessary to save or protect an individual’s vital interests, such as preventing harm.

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3. What Legal Bases Do We Rely On?

In Short: We process personal information only when necessary and supported by a valid legal basis, such as consent, contractual necessity, legal obligations, protection of rights, or legitimate business interests.

European Union and United Kingdom

The GDPR and UK GDPR require us to explain our legal bases:

• Consent. You may withdraw consent at any time.
• Performance of a Contract. When necessary to fulfill contractual obligations, provide Services, or take steps at your request before a contract.
• Legal Obligations. To comply with law, cooperate with authorities, exercise or defend rights, or provide evidence in litigation.
• Vital Interests. To protect your vital interests or those of a third party, including potential threats to personal safety.

Canada

We may rely on express or implied consent, which you may withdraw at any time. In exceptional cases, applicable law may permit processing without consent, including:

• Collection clearly in an individual’s interests when timely consent is unavailable.
• Investigations and fraud detection or prevention.
• Qualifying business transactions.
• Information in a witness statement needed to assess, process, or settle an insurance claim.
• Identifying injured, ill, or deceased persons and communicating with next of kin.
• Reasonable grounds to suspect financial abuse.
• Investigating an agreement breach or violation of Canadian or provincial law where consent would compromise information availability or accuracy.
• Compliance with a subpoena, warrant, court order, or court production rules.
• Information produced during employment, business, or professional activity and collected consistently with its original purpose.
• Solely journalistic, artistic, or literary purposes.
• Publicly available information specified by regulations.
• De-identified information for approved research or statistical projects, subject to ethics oversight and confidentiality commitments.

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4. When and With Whom Do We Share Your Personal Information?

In Short: We may share information in the situations described below and/or with the stated third parties.

• Business Transfers. In connection with, or during negotiations of, a merger, sale of assets, financing, or acquisition of all or part of our business.
• Business Partners. To offer certain products, services, or promotions.

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5. Do We Use Cookies and Other Tracking Technologies?

In Short: We may use cookies and other tracking technologies to collect and store information.

We may use cookies and similar technologies, such as web beacons and pixels, when you interact with our Services. These technologies may maintain security, prevent crashes, fix bugs, save preferences, and support basic functions.

Where required by law, we will request your consent before placing nonessential cookies or similar technologies. You can control cookies through your browser or device settings, although disabling some cookies may affect certain features of the Services.

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6. How Long Do We Keep Your Information?

In Short: We retain information only as long as necessary for the purposes in this Notice unless law requires otherwise.

No purpose in this Notice requires retaining personal information longer than the period during which users have an account, unless a longer period is required or permitted for tax, accounting, or other legal reasons.

When we have no ongoing legitimate business need, we will delete or anonymize the information. If that is not possible—for example, because it is in backup archives—we will securely store and isolate it from further processing until deletion is possible.

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7. How Do We Keep Your Information Safe?

In Short: We aim to protect personal information through organizational and technical security measures.

We have implemented appropriate and reasonable safeguards designed to protect personal information. Nevertheless, no Internet transmission or storage technology can be guaranteed 100% secure, and we cannot promise that hackers, cybercriminals, or other unauthorized parties will not defeat our safeguards and improperly collect, access, steal, or modify information. Transmission to and from our Services is at your own risk. Access the Services only within a secure environment.

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8. What Are Your Privacy Rights?

In Short: Depending on your U.S. state or your location in regions including the EEA, UK, Switzerland, and Canada, you may have rights providing greater access to and control over your personal information.

Applicable law may provide rights to access and obtain a copy; request rectification or erasure; restrict processing; obtain data portability; object to processing; and not be subject to automated decision-making. If a solely automated decision produces legal or similarly significant effects, we will inform you, explain the main factors, and provide a simple way to request human review. Contact us using the details below. We will act on requests in accordance with applicable law.

UK complaints

You may complain directly to us in addition to your rights under the UK GDPR and Data Protection Act 2018.

• Email: support@bookitsoftware.com
• Post: see Contact us

We will acknowledge your complaint within 30 days, investigate without unjustifiable or excessive delay, keep you informed, and explain the outcome. If dissatisfied, you may contact the Information Commissioner’s Office:

EEA and UK residents may complain to the appropriate data protection authority. Swiss residents may contact the Federal Data Protection and Information Commissioner.

Withdrawing consent

You may withdraw express or implied consent at any time by contacting us. Withdrawal does not affect processing lawfully performed before withdrawal or processing supported by another lawful basis.

Account information

You may review or change account information or terminate your account by logging in to account settings or contacting us. Upon a termination request, we will deactivate or delete the account and information from active databases, but may retain information to prevent fraud, troubleshoot problems, assist investigations, enforce legal terms, or comply with law.

Cookies and similar technologies

Most browsers accept cookies by default. You may remove or reject them in browser settings, but this may affect features or Services. Questions may be sent to support@bookitsoftware.com.

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9. Controls for Do-Not-Track Features

Browsers and some operating systems and applications include a Do-Not-Track ("DNT") setting. No uniform standard for recognizing and implementing DNT signals has been finalized, so we do not currently respond to them or other automated mechanisms. If a standard we must follow is adopted, we will describe that practice in a revised Notice. California law requires disclosure of this response.

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10. Do United States Residents Have Specific Privacy Rights?

In Short: Residents of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, or Virginia may have rights to access details, correct inaccuracies, obtain a copy, delete information, or withdraw consent, subject to applicable limitations.

Categories of Personal Information We Collect

The table shows categories collected in the past 12 months. Examples are illustrative; see What information do we collect? for a fuller inventory.

We may also collect information outside these categories when you receive customer support, participate in surveys or contests, facilitate Service delivery, or submit inquiries.

Categories A, B, C, G, and I are retained as long as the user has an account with us.

Sources, use, and sharing

See What information do we collect?, How do we process your information?, and When and with whom do we share your information?.

We may disclose information to service providers under written contracts. We may use information for internal research, technological development, and demonstration; this is not considered a sale. We have not disclosed, sold, or shared personal information with third parties for business or commercial purposes in the preceding 12 months, and will not sell or share personal information belonging to visitors, users, or other consumers in the future.

Your rights

Subject to applicable law and exceptions, rights may include:

• Know whether we process your personal data.
• Access your personal data.
• Correct inaccuracies.
• Request deletion.
• Obtain a copy of data you provided.
• Non-discrimination for exercising rights.
• Opt out of targeted advertising or sharing, sale, or profiling that produces legal or similarly significant effects.

Depending on your state, you may also have the right to access categories processed; obtain information about third parties receiving data; review and question certain profiling; or limit the use and disclosure of sensitive personal data.

How to exercise your rights

Submit a data subject access request, email support@bookitsoftware.com, or use the contact details below. You may designate an authorized agent. We may deny an agent request lacking valid authorization.

Request verification

We will verify that you are the person to whom the information relates. Information submitted for verification will be used only to verify identity or authority. If existing records are insufficient, we may request additional information for verification, security, or fraud prevention. An agent may need to provide written, signed permission, and we may need additional information to verify your identity.

Appeals

If we decline your request, you may appeal by emailing support@bookitsoftware.com. We will provide a written response and explanation. If denied, you may complain to your state attorney general.

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11. Do We Make Updates to This Notice?

In Short: Yes. We will update this Notice as necessary to stay compliant with relevant laws.

The updated version will have a revised date at the top. For material changes, we may post a prominent notice or send a direct notification. Review this Notice frequently to remain informed.

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12. How Can You Contact Us About This Notice?

Email support@bookitsoftware.com or write to:

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13. How Can You Review, Update, or Delete the Data We Collect From You?

Depending on applicable law, you may have the right to access your personal information and processing details, correct inaccuracies, delete information, or withdraw consent. Rights may be limited in some circumstances. To submit a request, email support@bookitsoftware.com.

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